Frequently Asked Questions
How long do I have access to a course?
You receive ongoing access for personal use. Your seat includes all future content updates released for that course.
Do you provide certificates?
Yes. Upon completion you can download a verifiable certificate with your name and completion date.
What if I need a refund?
If the course doesn’t meet expectations, contact us within 14 days. We’ll assist promptly and consider a refund per our policy.
Is this therapy?
No. These courses are educational and are not a substitute for professional diagnosis, therapy, or crisis care.
Can I learn on mobile?
Yes. The interface is fully responsive and friendly for screen readers and keyboard navigation.
What payment methods do you accept?
We accept major cards and popular wallets. Prices are shown in your currency where possible at checkout.
Do you offer group or team licenses?
Yes. We have volume options for teams with centralized billing and seat management. Contact support for a tailored quote.
Can my company receive an invoice with VAT details?
Invoices are provided automatically. You can add company name, address, and VAT number during checkout.
Are the lessons live or self‑paced?
They’re self‑paced with optional live sessions on select cohorts. You can start anytime and learn on your schedule.
Do you offer subtitles or other languages?
Most videos include English captions. Additional languages are added progressively based on demand.
Can I download the videos or materials?
Downloadable worksheets and slides are included where relevant. Videos stream online to protect learner data and content rights.
How do I contact support?
We reply within one business day. Email: [email protected] or call +1 646 555 2743 (Mon–Fri).
How quickly do I get access after purchase?
Access is instant. You’ll receive a confirmation with sign‑in instructions right after successful payment.
Is there a required background?
No prior clinical background is required unless stated. We begin with foundations and progress to applied skills.